BYA-ALL Gala-en trouwkleding

What is the fastest way to get in contact with you?
The fastest way is to send an e-mail to info@bya-all.nl You will receive an answer the same day, if possible.

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Can I come to pick up the dress by myself?
We do not have a pick up address.

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I sent you an e-mail but did not get any response, how come?
Probably you have written down an incorrect e-mailaddress. Please sent us again a e-mail with your correct e-mailaddress and we will answer you as soon as possible. Maybe because of your computer security our mail is in your junkbox. Add our e-mailadress as a save sender.

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Do you have a shop or showroom/tone room?
We do not have a shop or showroom/tone room where you can be appropriate clothing.

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I don't have internet, how can I order?
You can also order by telephone 0031(0)174-881799 or by fax 0031(0)174-415059

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Can I return goods when I am not satisfied?
Custom made goods can not be returned. Only in some expectional cases we will allow a returning of goods. If we have given an agreement on return, you can return the order to us, for living in Holland. If you are living outside Holland we will not accept returns.

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What is the period for returning the goods?
The returning period is 7 days after you received the order. If we received the goods too late, we will not except the goods anymore.

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What are the extra costs by returning?
The returning shipment is for your account.

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Can I get my money back after returning?
After returning you may order another article, we don't give money back.

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May I order two or more articles and return the articles?
Returning goods is only possible in Holland for standard sizes. Before returning goods, first contact us by e-mail.

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Can I return an order with Cash on Delivery.
Returns with Cash on Delivery will not be accepted.

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Do you charge any more costs by returning?
Only when we don't receive the product in the original condition with the tags we will charge cleaning or repair costs.

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Can I return a replaced article?
It is not possible to return a replaced article.

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What is the delivery time?
The delivery time of a party dress is four weeks.
The delivery time of a wedding dress is five to six weeks.
The delivery time of custom made suits is five to six weeks.
During holidays the delivery time can be a little bit longer.

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I need the dress within a week, is that possible?
Deliveries within one week is only possible when the dress is in stock.

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Which dresses do you have in stock?
If you sent us an e-mail with your size, you will get a list of the dresses we have in stock.

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Why does the delivery takes such a long time?
The delivery takes such a long time, because all our clothes are made by hand, with even handmade embroidery.

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How can I pay?
Party clothes you can pay with a one time credit, by Paypal or Cash on Delivery (only in Holland) For wedding dresses and custom made clothes 50% must be paid in advance with a one time credit, credit card or by paypal. The other 50% can be paid cash on delivery (in Holland). Outside Holland 100% must be paid in advance.

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I want to pay with a one-time credit, what is your Bankaccount?
Bankaccount: 55.16.87.320 - BYA-ALL
ABN-AMRO Langestraat 's-Gravenzande Holland

BIC ABNANL2A
IBAN NL95ABNA0551687320

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Can I pay with a pre-printed giro credit slip?
We do not work with a pre-printed giro credit slip.

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Can I pay in terms?
It is not possible to pay in terms.

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How do I wash the dress?
Use gentle delicate washer setting, slow agitation or reduced wash time. Maximum water temperature 85F - 30C. Wash the dress inside-out. Do not tumble dry, line dry/hang to dry - hang damp from line or bar and allow to dry. Iron using low temperature setting, iron slightly wet dress on reverse site only with iron towel.

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In Holland I don't have to pay shipping cost, but on the order I have to pay 13,50 Euro for shipping?
Only for ordering Cash on Delivery we charge 13,50 Euro.

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What size dress do I have to order?
First check your size, breast, waist and middle. Look at our size-table and choose the size that fits most.

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Is it possible to order an article in another size or fabric?
Sometimes it will be to possible to make an article in another size or fabric. To be sure, please contact us first.

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I want to cancel my order is it that possible?
You may cancel your order within 24 hours by mail.

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Why are the dresses so low priced?
We do not have a shop in Holland and all dresses are made in Asia.

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Can I pay my total order COD in the Netherlands?
If you want to pay COD you have to pay 10% of the total amount in advance to our bank account. If the products are custom-made you have to pay 50% in advance. The maximum amount for COD will be €500,00

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Can I make an appointment to measure my sizes?
It is not possible to make a visit to us.

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I am the owner of a shop and want to order a large quantity. Is it possible to make a visit?
To minimize our costs we do not have a showroom. We advise you to place a testorder to check our quality. After the testorder it is possible to make an appointment with us at your location.

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Are the wholesale and retail prices the same?
For the wholesale prices, please contact us.

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Can you also deliver company clothing?
We can produce any clothing in any size, fabric and color.

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What is the difference in quality of the dresses between your old website and this website?
On this website we only sell high quality dresses with a double lining and pre-formed cup. The fabric is a heavy top-quality fabric.

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